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The ADS Agency Podcast is here to bring you the very best in marketing and branding tips as well as business tips for the aspiring entrepreneur, that small business owner who doesn't have anyone on staff in marketing yet and also the career professional who wants to work on building up their personal brand. Thanks so much for joining us! We look forward to chatting with you.



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Dec 18, 2019

Whether you're a very small business or an established, large corporation, here are two simple pointers on customer service we think are important for everyone to remember. First is a quote to tack up on your wall that we absolutely LOVE. It's from the Chief Talent Officer for Netflix, Patty McCord. "Over the years, we learned that if we asked people to rely on logic and common sense instead of on formal policies, most of the time we would get better results, and at a lower cost." So in this video, you'll hear us expound upon Patty's quote for organizations. Second is a simple customer service acronym that we think is a nice, easy go-to that most people can remember. LAST: Listen, Apologize, Solve and Thank. We'll walk you through some simple thoughts on this acronym as well. What about you? What customer service stories do you have and do you think you could apply this quote and acronym to what you do in the future? Let us know in the comments below and thanks for stopping by! Don't forget to subscribe to our channel and click the little bell after you hit subscribe so you get notifications about when our videos come out. Also, check out our other helpful links below. Cheers and here's to a great year of business for you!

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Andrea D. Smith, The ADS Agency

Marketing & Branding Tips for Entrepreneurs & Career Professionals